Privacy Policy

The Platform and its partners' handling and security procedures for user Personal Information are outlined in this Privacy Policy. We refer to "The Customer" or any of his employees or anybody accessing The Platform as a "User" in his "Privacy Policy" section.
This privacy statement is applicable to anyone (referred to as a "User") who uses any of Holy-Travels customer interface channels, including its website, mobile site and offline channels, to make a purchase, intends to make a purchase, or inquiries about a product or service.

PERSONAL DATA RECORDED

Full name, age, address, phone, email, nationality, country of residence, and passport number for the customer.

Details of the umrah trip itinerary and services collected from customers

MANAGEMENT OF PERSONAL DATA

Even if their websites or goods are linked to our website, this privacy statement does not apply to any third-party website(s), mobile site(s), or mobile application. The user should be aware that the information and privacy practices of The Platform's business associates, advertisers, sponsors, or other websites to whom The Platform offers hyperlink(s) may differ considerably from this privacy statement. It is advised that you read the privacy statements and policies of any such third parties with whom they deal in light of this.

The Platform implements strict security and encoding measures to keep client information safe and secure because it takes it seriously (critically).

Following and during the booking process, the Customer Information Security is well maintained at the Ministry of Hajj & Umrah data center.

Only the information required to deliver further services to the user, such as booking status queries, service status queries, historical bookings, and voucher or itinerary reprints, is stored by the platform.

The Platform may request the Customer's participation in an online survey or in any other activity with the aim of gathering customer feedback and gauging the quality of the provided services. The Platform owns the submitted information, which is used for marketing, process optimization, research, and development.

The Platform may utilize cookies to enhance customer experience, proactively address technical issues, and give the support/marketing staff more details.

What travellers Say About Us

It was great. Can't explain the happiness. I ask dua to invite all the human beings to perform hajj and umrah in saudi arabia. Aameen.

Mohamed Shaifdeen

Got a great deal on short notice from these guys. When visiting the ziyarats in makkah and madinah, we were accompanied by usamah who told us detailed accounts as to why these places were in the time of the Prophet PBUH. When he had a minute alone with him he would bless us with even more knowledge.

Mohammed Khan

Assalam Alikum, I would just like to say this service was outstanding and the team was very polite and professional. The service provided was great and the prices was very competitive, I would definitely inshallah be using them again. Great customer service skills and they helped me and my family immensely, especially with the language barriers. Would definitely recommend it to others. Jazakhallahukhayrum

MR I RANA

Overall my experience with the Hajj & Umrah team has been efficient, stress free and cost effective.

Moiz Madraswala

Amazing service! I’ve purchased over 10 flights with these guys and inshallah I will book many more! So fast to respond to you and friendly and go out of their way to find the best deal for you!!! That’s something not a lot of Travel Agents will do. Most will simply try and give you whatever makes them the most money. Tickets are issued immediately and ATOL certificates within 1 day, would definitely recommend to anyone!

Abubakr

Would recommend Hajj and Umrah to anyone. I arranged umrah for 3 generations of my family, it was a last minute trip, they beat everyone else's prices and made recommendations for hotels based on our needs (wheelchair access etc) all of which were spot on and much better then where we were planning to stay. Also all of the services they agreed to provide were provided. Will definitely be using them again inshallah